Returns & Exchanges
At Zlatna Ribka, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, you can return any unopened and unused products within 14 days of delivery for a full refund or exchange.
Initiate the Request
Contact our customer support team via email or our online contact form with your order number and the reason for the return to receive an authorization code.
Prepare the Package
Securely pack the items in their original packaging, ensuring that safety seals are intact and the products are well-protected to prevent damage during transit.
Ship the Items
Send the package to our distribution center using a trackable shipping service; please note that return shipping costs are the responsibility of the customer unless the item is defective.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method or arrange for an exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing